Get more information
Categories
Articles
What happens if my shipment is delayed or lost during transit?
In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th
What happens if I encounter issues with subscription login or account activation?
If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPA
What can I do if a product is damaged or missing from my order?
If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value
What happens if my shipment is delayed or lost during transit?
In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th
Get support
- Contact usFeel free to email us and we'll try to get back to you within 1-2 business days!
- Chat with usSend us a note and we'll try to respond to you right away.
- Call usSpeak to one of our representatives and get the assistance you need.
- Wholesale Sales: +1 754 200 3328