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JOI (Embedded)

Browse our FAQs, learn how to get the most out of JOI or reach out to our dedicated team for support.

JOI Support Center & FAQs

Our warehouse is reviewing and preparing orders which can take between 1 -2 business days.

In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th

In cases where your shipment is delayed or shows no progress, such as with a &apos;Label Created&apos; status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you that we will promptly arrange for a replacement order to be shipped at the earliest convenience, typically with expedited shipping to minimize further delays. You will receive an email notification with tracking details once it ships.

What happens if my shipment is delayed or lost during transit?

If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPA

If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPAM/JUNK folders, if you do not receive the invite within a designated time. Once activated, you can manage your subscriptions, view past orders, and update personal information.

What happens if I encounter issues with subscription login or account activation?

If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value

If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value your patience and are committed to improving your experience.