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Browse our FAQs, learn how to get the most out of JOI or reach out to our dedicated team for support.

JOI Support Center & FAQs

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In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th

In cases where your shipment is delayed or shows no progress, such as with a &apos;Label Created&apos; status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you that we will promptly arrange for a replacement order to be shipped at the earliest convenience, typically with expedited shipping to minimize further delays. You will receive an email notification with tracking details once it ships.

What happens if my shipment is delayed or lost during transit?

If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPA

If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPAM/JUNK folders, if you do not receive the invite within a designated time. Once activated, you can manage your subscriptions, view past orders, and update personal information.

What happens if I encounter issues with subscription login or account activation?

If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value

If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value your patience and are committed to improving your experience.

What can I do if a product is damaged or missing from my order?

Almond Milk Powder is higher in protein per serving and contains less fat than Almond Concentrate. While the powder will not provide the same creamy texture as the concentrate, it is great for smoothies and protein shakes. To achieve a desired flavor

Almond Milk Powder is higher in protein per serving and contains less fat than Almond Concentrate. While the powder will not provide the same creamy texture as the concentrate, it is great for smoothies and protein shakes. To achieve a desired flavor, you might consider adding additional ingredients such as vanilla, salt, or sugar before mixing it into milk.

What is the difference between Almond Milk Powder and Almond Concentrate?

If your order is delayed, rest assured that we are working hard to get it delivered to you. Once the products are back in stock, we will ship them as soon as possible, and you will receive an email with tracking details. We appreciate your understand

If your order is delayed, rest assured that we are working hard to get it delivered to you. Once the products are back in stock, we will ship them as soon as possible, and you will receive an email with tracking details. We appreciate your understanding and are always here to help with any further concerns or questions.

What should I do if my order hasn't arrived yet?

If you experience any issues while applying a discount or promotional code, please contact us. We can manually adjust the cost and ensure that you receive the intended discount while only being charged for the correct number of products.

If you experience any issues while applying a discount or promotional code, please contact us. We can manually adjust the cost and ensure that you receive the intended discount while only being charged for the correct number of products.