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Frequently Asked Questions
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What happens if my shipment is delayed or lost during transit?
In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th
What happens if I encounter issues with subscription login or account activation?
If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPA
What can I do if a product is damaged or missing from my order?
If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value
What happens if my shipment is delayed or lost during transit?
In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th
What is the difference between Almond Milk Powder and Almond Concentrate?
Almond Milk Powder is higher in protein per serving and contains less fat than Almond Concentrate. While the powder will not provide the same creamy texture as the concentrate, it is great for smoothies and protein shakes. To achieve a desired flavor
What should I do if my order hasn't arrived yet?
If your order is delayed, rest assured that we are working hard to get it delivered to you. Once the products are back in stock, we will ship them as soon as possible, and you will receive an email with tracking details. We appreciate your understand
What should I do if I encounter an error using a discount or promotional code?
If you experience any issues while applying a discount or promotional code, please contact us. We can manually adjust the cost and ensure that you receive the intended discount while only being charged for the correct number of products.