SHIPPING + ORDERS
What delivery options do you offer?
Standard delivery (continental US only) - 2-5 working days, for ~$11.99 or free for orders over $75. Subscribers, within the continental US, receive free shipping on all orders. Standard delivery to Hawaii, Alaska and Puerto Rico - 5-10 working da
Is JOI available in Canada?
Yes! You can place an order on our site for shipping to Canada, you can also check Amazon listings in Canada to see which JOI products are available.
Can I return/refund my order?
Because of the nature of our products & our safety standards, we can unfortunately not take returns for opened items. With returns, we lose the ability to track that this was kept in food safe environments and that no adulteration happened. This also
Do you deliver outside of the US?
Yes. At this moment, we deliver to the US (including Hawaii, Alaska and Puerto Rico) and Canada. For faster shipping in Canada, visit our friends at Switch Grocery!
Do you deliver to PO boxes and military address?
Unfortunately, we cannot ship to PO boxes or military addresses at this moment. Please check out our Amazon store as they may be able to ship to your address.
What is Onward VIP & how to file a claim?
What is Onward VIP Protection+?. We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your first purchase. When you add Onward to your order, you’ll be protected against